FAQs
At Tappwater, we’re not just selling water filters; we’re giving you cleaner, safer water. Our Tap Water Filter uses 5-stage Advanced Nanofiltration technology to remove harmful substances like PFAS, microplastics, and chlorine. But there’s one thing it can’t do—remove all the fluoride. Here’s why.
How Activated Carbon Works: Imagine a Sponge for Chemicals
Activated carbon is the heart of our filtration system. Think of it like a sponge, but instead of soaking up water, it soaks up contaminants. As water flows through, the carbon grabs onto things like chlorine, pesticides, herbicides, and microplastics, removing them from the water. The carbon works well because these contaminants are big enough to stick to the carbon’s surface.
So, Why Can’t It Catch Fluoride?
Now, here’s the trick: fluoride is different. It’s a tiny molecule, and it’s very soluble in water. Imagine trying to catch a grain of sand in a net that’s meant to catch marbles. The grain of sand just slips through. That’s what happens with fluoride—it’s simply too small to be caught by the carbon in our filter.
Our filter reduces fluoride by up to 70%, but it can’t catch every last molecule. For full fluoride removal, you’ll need a more specialized system, like reverse osmosis, which is designed specifically to target these tiny particles.
Proven Performance: We Don’t Just Guess
We don’t just talk the talk. Our Tappwater filter has been tested in independent labs, and the results speak for themselves. The filter reduces fluoride by up to 70%, and it’s incredibly effective at removing PFAS, microplastics, chlorine, and other chemicals that are harmful to your health.
The Bottom Line
Tappwater gives you clean, safe water without the hassle. While it can’t completely remove fluoride, it does remove PFAS, microplastics, heavy metals, and a wide range of other contaminants. For full fluoride removal, you may want to consider pairing our filter with a system like reverse osmosis. But for most people, Tappwater offers a high-performance, easy solution for cleaner, safer water.
Contaminants
Filtering out contaminants from water is critical for safeguarding human health and the environment. Here’s why effectively removing specific contaminants matters:
Perfluorinated Chemicals (PFAS)
PFOA, PFOS, PFNA
Percent Reduction: >95% for all
Why It Matters: PFAS are extremely persistent environmental pollutants used in various industrial applications. They are associated with several health issues, including cancer, liver damage, and immune system disruption. Due to their persistence, effectively removing these chemicals is crucial for protecting health.
Microplastics
Percent Reduction: >99%
Initial Concentration: 100 pieces/L, each piece larger than 2 µg
Why It Matters: Microplastics have become a significant concern in recent years, with their presence in the world's water bodies growing. They can absorb toxins and transport them through water systems, posing risks to aquatic life and potentially entering the human food chain.
Pathogens
Clostridium, eColi, Enterococcus, Microbial Cysts
Reduction: Ranges from 80-95%
Challenge Concentration: 100 UFC / 100ml
Impact: These bacteria and cysts can cause severe gastrointestinal illnesses and other infections. Effective removal through filtration is essential to prevent waterborne diseases.
Chemical Parameters
Cyanide
Reduction: 95%
Challenge Concentration: 50 μg
Impact: Cyanide can cause acute toxicity and can be lethal. Its presence in water supplies, even at low concentrations, is a serious health hazard.
Fluoride
Reduction: 70-90%
Challenge Concentration: 1.5 mg/L
Impact: While fluoride is added for dental health benefits, excessive intake can lead to dental and skeletal fluorosis.
Mercury and Nitrate Compounds
Mercury
Percent Reduction: 90%
Initial Concentration: 1 µg/L
Why It Matters: Mercury is extremely toxic, primarily affecting the neurological system and kidneys. It is a pervasive environmental contaminant that can accumulate in the food chain, particularly in fish, posing serious health risks when consumed.
Nitrites and Nitrates
Percent Reduction: 70%
Initial Concentration: 0.1 mg/L for Nitrites and 50 mg/L for Nitrates
Why It Matters: Nitrites and nitrates can convert into nitrosamines in the body, which are potent carcinogens. They are particularly problematic in agricultural regions due to runoff from fertilizers. Reducing these compounds in drinking water helps prevent a range of health issues, including methemoglobinemia (blue baby syndrome) in infants.
Metals
Aluminum, Antimony, Arsenic, Barium, Cadmium, Copper, and Iron
Percent Reduction: Ranges from 50% for Arsenic to 90% for Aluminum and others
Impact:
- Aluminum and Barium: Although generally less toxic, high concentrations can affect the nervous system and heart.
- Antimony and Cadmium: Known carcinogens, these metals can cause severe lung and kidney damage.
- Arsenic: A potent carcinogen, causing skin lesions, cancers, and cardiovascular diseases.
- Copper and Iron: While essential minerals, excessive amounts can cause gastrointestinal distress and other metabolic disruptions.
Lead, Manganese, Nickel, Selenium, and Zinc
Reduction Ranges: 80% to 95%
- Why It Matters:
- Lead is extremely toxic, particularly to children, affecting cognitive development and causing neurological damage.
- Manganese in high concentrations can affect brain health, leading to behavior and learning problems.
- Nickel and Selenium can cause skin rashes, lung inflammation, and other respiratory issues when present in high levels.
- Zinc, while essential in small amounts, can be harmful in excess, causing stomach cramps, skin irritations, and anemia.
Chlorine Bi-Products and HAAs
1,2 Dichloromethane, Trichloroethylene, Tetrachloroethylene, Total Trihalomethanes (TTHMs)
- Reduction: 95% for most, effectively minimizing these potent contaminants.
- Why It Matters:
- Chlorine bi-products such as TTHMs and other volatile organic compounds (VOCs) are known carcinogens and have been linked to reproductive issues and liver, kidney, and central nervous system damage.
- Haloacetic acids (HAAs) are also linked to cancer and can cause problems during pregnancy, including low birth weight and fetal development issues.
Pesticides
Chlordane, Chlordecone, Heptachlor, Lindane
- Reduction: 95% for all listed pesticides.
- Why It Matters: These pesticides are not only toxic to humans; causing a range of health issues from acute poisoning to long-term carcinogenic effects; but they also devastate wildlife, particularly aquatic organisms and birds.
Herbicides
2,4-D and Atrazine
- Percent Reduction: >95%
- Initial Concentrations: 70 µg/L and 3 µg/L respectively
- Why It Matters: Herbicides like 2,4-D and Atrazine are widely used in agriculture and can contaminate water through runoff. They are known to disrupt endocrine function in humans and wildlife and are linked to various health issues including reproductive problems.
Pharmaceuticals
Atenolol, Carbamazepine, Estrone, Meprobamat, Trimethoprim
- Percent Reduction: >95% for all listed
- Why It Matters: Pharmaceuticals in water supplies can come from various sources including prescription waste and excretion. They pose significant risks such as antibiotic resistance, hormonal disruption, and long-term health effects in both humans and aquatic organisms.
The Tap Water Filter and EcoPro water filters have been independently tested and certified to remove several contaminants from tap water. These filters employ advanced 5-stage filtration technology to ensure microbiologically safe and clean water. Below is a detailed table highlighting the specific contaminants removed and their percentage reduction.
| Contaminant | Percent Reduction | Influent Challenge Concentration | Maximum Allowed Limit |
|---|---|---|---|
| Clostridium | 90-95% | 100 UFC / 100ml | 0 |
| eColi | 80-90% | 100 NMP / 100ml | 0 |
| Enterococcus | 90-95% | 100 UFC / 100ml | 0 |
| Microbial Cysts | 95% | 100 UFC / 100ml | 0 |
| Cyanide total | 95% | 50 μg +/- 20% | 50 μg |
| Fluoride | 70-90% | 1.5 +/- 20% | 1.5 |
| Mercury | 90% | 1 μg +/- 20% | 1 μg |
| Nitrites | 70% | 0.1 +/- 10% | 0.1 |
| Nitrates | 70% | 50 +/- 10% | 50 |
| Aluminum | 90% | 200 μg | 200 μg |
| Antimony | 90% | 5 μg | 5 μg |
| Arsenic | 50% | 10 μg | 10 μg |
| Barium | 90% | 1000 μg | 1000 μg |
| Cadmium | 90% | 5 μg | 5 μg |
| Copper | 80% | 2000 μg | 2000 μg |
| Iron | 80% | 200 μg | 200 μg |
| Lead | 95% | 10 μg | 10 μg |
| Manganese | 80% | 50 μg | 50 μg |
| Nickel | 80% | 20 μg | 20 μg |
| Selenium | 80% | 10 μg | 10 μg |
| Sodium | 0% | 200 μg | 200 μg |
| Zinc | 80% | 5000 μg | 5000 μg |
| 1,2 Dichloromethane | 95% | 3 μg +/- 10% | 3 μg |
| Total Trichloroethylene and Tetrachloroethylene | 95% | 10 μg +/- 10% | 10 μg |
| Trichloroethylene | 95% | ||
| Tetrachloroethylene | 95% | ||
| Total Trihalomethanes | 95% | 100 μg +/- 10% | 100 μg |
| Haloacetic acids (HAA) | 95% | 60 μg +/- 10% | 60 μg |
| Chlordane | 95% | 2 μg +/- 10% | 2 μg |
| Chlordecone | 95% | 0.4 μg +/- 10% | 0.4 μg |
| Heptachlor | 95% | 0.4 μg +/- 10% | 0.4 μg |
| Lindane | 95% | 0.2 μg +/- 10% | 0.2 μg |
| Additional 11 confirmed by EPA | 95% | ||
| 2,4 - D | >95% | 70 μg +/- 10% | 70 μg |
| Atrazine | >95% | 3 μg +/- 10% | 3 μg |
| Additional 9 confirmed by EPA | 95% | ||
| Total Herbicides | >95% | 0.5 μg +/- 10% | 0.5 μg |
| Atenolol | >95% | ||
| Carbamazepine | >95% | ||
| Estrone | >95% | ||
| Meprobamat | >95% | ||
| Trimethoprim | >95% |
For more details, check out our lab results. If you have any questions regarding contaminant removal, reach out to us via email at [email protected].
Ensuring the purity of our drinking water is crucial for maintaining health and well-being. Harmful contaminants such as PFAS, fluoride, heavy metals, and various pesticides can pose significant health risks, including cancer, neurological damage, and developmental issues. Advanced filtration systems are essential to remove these carcinogens and toxins, protecting us from their detrimental effects.
However, it's equally important that our filtration systems retain beneficial minerals that are naturally present in water. These minerals, including calcium, magnesium, sulfate, potassium, bicarbonate, chloride, and sodium, play vital roles in various bodily functions. From strengthening bones and teeth to regulating heart function and maintaining fluid balance, these nutrients are essential for sustaining our health.
The following table highlights the key minerals our filtration system retains, ensuring that while harmful substances are removed, the beneficial nutrients your body needs are preserved.
Healthy Minerals Retained by the Filter
Contaminant | Initial Concentration | Importance |
|---|---|---|
| Calcium | >30 mg/L | Calcium is crucial for building and maintaining strong bones and teeth. It also plays a vital role in nerve signaling, muscle contraction, and cardiovascular function. |
| Magnesium | >5 mg/L | Magnesium supports muscle and nerve function, regulates blood pressure, and helps in the production of protein, bone, and DNA. |
| Sulfate | >50 mg/L | Sulfates are important for protein synthesis, enzyme function, and joint health. They also support detoxification processes in the liver. |
| Potassium | >5 mg/L | Potassium is essential for maintaining normal fluid balance, nerve transmission, and muscle contraction. It also helps to regulate heart function. |
| Bicarbonate | >50 mg/L | Bicarbonates help maintain the body's pH balance and are crucial for digestive health. They act as a buffer to prevent acidity in the blood and other tissues. |
| Chloride | >50 mg/L | Chloride is important for maintaining fluid balance, aiding digestion by forming stomach acid, and transmitting nerve impulses. |
| Sodium | >50 mg/L | Sodium is essential for maintaining fluid balance, nerve function, and muscle contractions. It also plays a role in regulating blood pressure. |
Ensuring clean and safe shower water is essential for maintaining healthy skin and hair. The Shower Filter is designed to remove various contaminants that can negatively impact your skin and hair. By effectively reducing these harmful substances, the ProShower filter promotes a healthier and more pleasant shower experience. Below is a detailed table highlighting the contaminants removed by the Shower Filter and the specific benefits of their removal for your skin and hair health.
| Contaminant | Percent Reduction | Benefit of Removal |
|---|---|---|
| Chlorine | > 95% | Reduces dryness and irritation of the skin and scalp, prevents hair from becoming brittle and damaged |
| Chloramine | > 95% | Minimises skin irritation and allergic reactions, helps maintain natural oils in hair and skin |
| Chlorine By-products (e.g., THMs) | > 95% | Prevents potential long-term skin and scalp health issues |
| Heavy Metals (e.g., Lead, Zinc, Manganese, Barium) | > 80% | Reduces the risk of skin rashes and irritation, helps maintain healthy hair growth and scalp condition |
| Pesticides | > 95% | Prevents skin irritation and allergic reactions, reduces the risk of hair and scalp issues |
| Herbicides | > 95% | Minimises skin sensitivity and potential scalp conditions |
| Limescale | > 80% | Prevents buildup on skin and hair, which can cause dryness and dullness |
| Turbidity | > 90% | Ensures cleaner water, reducing the risk of skin and hair damage from particulates |
| Bacteria | > 90% | Reduces the risk of skin infections and irritations, promotes overall skin and scalp health |
| Total Suspended Solids (TSS) | > 90% | Ensures cleaner water, improving skin and hair health |
If you have any other questions regarding contaminant removal, feel free to reach out to us at [email protected].
Water is essential to life, but the quality of water we consume is equally crucial. Drinking clean, contaminant-free water is vital for maintaining good health, supporting bodily functions, and preventing diseases. Unfortunately, access to clean drinking water is a challenge for many people around the world. Even in regions with advanced water treatment systems, contaminants can still find their way into the tap water due to aging infrastructure, environmental pollution, and other factors.
With the Water Filter Bottle, you are not only investing in your health but also contributing to a more sustainable future. By using a refillable water bottle, you are reducing the need for single-use plastic bottles, which are a significant environmental hazard.
Below is our list of contaminants that BottlePro effectively reduces, ensuring that you have the cleanest and safest drinking water possible:
| Contaminant | Percentage Reduction |
|---|---|
| Chloramine | > 95% |
| Chlorine | > 95% |
| Particulate Class I | > 99% |
| Alachlor | > 98% |
| Asbestos | > 99% |
| Atrazine | > 97% |
| Benzene | > 99% |
| Chlordane | > 99% |
| Chloroform (TTHM) | > 99.5% |
| 2, 4-D | 98% |
| Lead pH 6.5 | > 95% |
| Lead pH 8.5 | > 95% |
| Lindane | > 99% |
| Mercury pH 6.5 | > 99% |
| Mercury pH 8.5 | > 99% |
| TRIHALOMETHANES (TTHM) | > 99% |
| Turbidity | > 99% |
| Pathogens | Various (up to 99.9999%) |
| Cyanide total | 95% |
| Fluoride | 70% |
| Mercury | 90% |
| Nitrites | 72% |
| Nitrates | 69% |
| Aluminium | 95% |
| Antimony | 95% |
| Arsenic | 90% |
| Barium | 90% |
| Cadmium | 90% |
| Copper | 80% |
| Iron | 90% |
| Manganese | 90% |
| Nickel | 90% |
| Selenium | 90% |
| Sodium | 10% |
| Zinc | 80% |
| 1,2 Dichloromethane | 95% |
| Total Trichloroethylene and Tetrachloroethylene | 95% |
| Trichloroethylene | 95% |
| Tetrachloroethylene | 95% |
| Total Trihalomethanes | 95% |
| Total haloacetic acids | 95% |
| Chlordane | 95% |
| Heptachlor | 95% |
| Lindane | 95% |
| 2,4 -D | > 95% |
| Atrazine | > 95% |
| Total Herbicides | > 95% |
| Atenolol | > 95% |
| Carbamazepine | > 95% |
| Estrone | > 95% |
| Meprobamat | > 95% |
| Trimethoprim | > 95% |
| PFOA | > 95% |
| PFOS | > 95% |
| PFNA | > 95% |
| Microplastics | > 99% |
With the Water Filter Jug, you can enjoy peace of mind knowing that your drinking water is pure, safe, and refreshing. Below is our list of contaminants that Water Filter Jug effectively reduces, ensuring that you have the cleanest and safest drinking water possible!
| Contaminant | Percentage Reduction |
|---|---|
| Chlorine | 95% |
| Particulate Class II | > 95% |
| Alachlor | > 98% |
| Atrazine | > 98% |
| Benzene | > 99% |
| Chlordane | > 99% |
| Chloroform (TTHM) | > 99% |
| 2, 4-D | 98% |
| Lead pH 6.5 | > 95% |
| Lead pH 8.5 | > 95% |
| Lindane | > 99% |
| Mercury pH 6.5 | > 99% |
| Mercury pH 8.5 | > 99% |
| TRIHALOMETHANES (TTHM) | > 99% |
| Turbidity | 98% |
| Clostridium | 90% |
| eColi | 80-90% |
| Enterococcus | 90% |
| Cyanide total | 90% |
| Fluoride | 70% |
| Nitrites | 50-70% |
| Nitrates | 50-70% |
| Aluminium | 90% |
| Antimony | 90% |
| Arsenic | 50% |
| Barium | 90% |
| Cadmium | 90% |
| Copper | 80% |
| Iron | 80% |
| Manganese | 80% |
| Nickel | 80% |
| Selenium | 80% |
| Sodium | 0% |
| Zinc | 80% |
| 1,2 Dichloromethane | > 95% |
| Total Trichloroethylene and Tetrachloroethylene | > 95% |
| Trichloroethylene | > 95% |
| Tetrachloroethylene | > 95% |
| Total Trihalomethanes | > 95% |
| Total haloacetic acids | > 95% |
| Chlordane | > 95% |
| Heptachlor | > 95% |
| Lindane | > 95% |
| 2,4 -D | > 95% |
| Atrazine | > 95% |
| Total Herbicides | > 95% |
| Atenolol | > 95% |
| Carbamazepine | > 95% |
| Estrone | > 95% |
| Meprobamat | > 95% |
| Trimethoprim | > 95% |
| PFOA | > 95% |
| PFOS | > 95% |
| PFNA | > 95% |
| Microplastics | > 99% |
If you have any questions regarding contaminant removal, reach out to us via email at [email protected].
Compatibility
Find the Perfect Adapter for Your Tap
If you have tried installing the Tap Water Filter and it doesn't fit, not to worry! We stock over 30 different adapters to ensure you get the perfect fit for your tap. Simply send us a photo of your tap, and our experts will help you find the ideal adapter for your needs.
Email us at [email protected].
Tap 1: Standard
Our tap water filter is easy to install and works with many common taps, like the single-lever mixer tap found in many Australian homes. Here’s how to set it up:
Remove the aerator from your tap.
Attach the male 24 threaded adapter (included with our filter).
Connect the filter housing and valve to the tap.
Enjoy clean, fresh water straight from your tap.
It's a quick and simple process that lets you improve your water quality effortlessly.
Tap 2: Standard
Our tap water filter is also compatible with taps like this sleek, high-arc model. Here’s how to set it up:
Remove the aerator from your tap.
Attach one of the included female threaded adapters (choose from f16, f16.5, f18, or f20).
Connect the filter housing and valve to the tap.
Enjoy clean, fresh water straight from your tap.
The process is quick and easy, so you can start enjoying better water quality in no time.
Tap 3: Hidden Aerator
Our tap water filter is compatible with taps like this. You will firstly need to purchase an aerator removal tool. Then, you will need to request small male threaded adapters once you place your order. Here’s how to set it up:
Use an aerator removal tool to unscrew the aerator from your tap.
Attach the appropriate adapter to your tap.
Connect the filter housing and valve to the tap.
Enjoy clean, fresh water straight from your tap.
The installation is simple and straightforward, allowing you to improve your water quality quickly and easily.
Tap 4:
Our tap water filter is also compatible with taps like this sleek, straight-spout model. You will firstly need to request longer adapters upon placing your order Here’s how to set it up:
Remove the aerator from your tap.
Attach the appropriate longer threaded adapter to your tap.
Connect the filter housing and valve to the tap.
Enjoy clean, fresh water straight from your tap.
The installation process is simple, allowing you to quickly improve your water quality.
Tap 5: 
Our tap water filter is compatible with this modern, angular design tap. Here’s how to set it up:
Remove the aerator from your tap.
Use the m24 adapter included in your order.
Attach the adapter to your tap.
Connect the filter housing and valve to the tap.
Enjoy clean, fresh water straight from your tap.
This simple process ensures you can easily improve your water quality with minimal effort.
Order Status
Unexpected delays during shipping can sometimes affect the estimated delivery window. This could be due to issues with courier services or external factors such as the holiday season. If your order seems to be taking longer than expected to arrive, please track your parcel using the link provided in your order confirmation or shipping update emails. If you encounter further delays or have concerns, reach out to us for more support and we can investigate the matter for you.
If your tracking information indicates that your order has been delivered but you have not received it, you should first check around your premises and with neighbours to ensure it was not misplaced. If the item is still not found, please reach out to us with your order number, and we will assist you in locating your package. Occasionally, there may be a mix-up with the delivery services, but rest assured we are here to support you in resolving the delivery issue.
Installation
Step by step guide - Installing your filter
Welcome to our step-by-step guide on installing your Tap Water Filter. This guide will walk you through the process of setting up your filter for standard taps.
Tap Styles:
Step 1: Unscrew your Aerator
By Hand:
- Use your fingers to grip the aerator.
- If it’s too tight, you might need to use a cloth or a rubber glove for extra grip.
- Rotate the aerator counterclockwise (to the left) to unscrew it. Apply steady, even pressure.
Using a Wrench:
If your aerator does not loosen by hand, try using a wrench.
- Adjust the wrench to fit snugly around the aerator.
- Grip the aerator firmly with the wrench.
- Turn the wrench counterclockwise to unscrew the aerator. Be gentle yet firm to avoid damaging the faucet or aerator. You can use a towel or tape underneath the wrench to protect the surfaces.
- Once the aerator starts to turn, you can usually finish unscrewing it by hand.
- If it's still difficult to remove, apply a penetrating oil to the aerator and wait another few minutes before trying again.
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Attach the Filter:
- Screw on the appropriate adapter included in your parcel to your tap.
- Attach the valve of the filter to your adapter.
- Attach the housing of the filter to the valve.
For additional assistance, you can watch the video below showing how to attach your filter using an adapter.
For more information or further assistance, feel free to contact our support team.
Requesting a Replacement
If you encounter a broken or faulty part, such as an adapter, filter compartment, or any piece associated with our Tap Water Filter products, rest assured that we are here to help. To receive a free replacement, please send us the following details:
1) A photo and/or a quick video of the problematic area.
2) Your order number.
3) The current shipping address where the replacement can be sent.
Once we have these details, we will organise a replacement order for you. In some cases, we may have to wait for restocking if the item is currently not available. Our team is committed to resolving your concerns and ensuring that you can use our products effectively.
Returns Process
Our returns policy offers you the flexibility to seek a full refund should the tap filter not be suitable for your needs or if you experience any dissatisfaction with the product. If you encounter any issues with the filter fitting onto your tap, we can provide a range of adapters free of charge to help resolve the situation. If you still wish to return the product, simply reach out to us with your request, and we will assist you with the returns process. To make this as seamless as possible, please ensure to communicate your desire to return the item within 30 days of receiving your order. Our customer care team will guide you through the necessary steps to secure your refund.
Subscription
When you subscribe to TAPP Water, you'll enjoy a range of benefits, including:
💰 Save Money
You'll save even more on your orders by subscribing to your favourite TAPP Water products.
📦 Free shipping
Say goodbye to shipping fees when you subscribe. You'll only pay for your products, nothing more.
📅 Full flexibility
You're in control with the ability to pause, skip, change or cancel your subscription at any time. No contracts or hidden fees.
💦 Never run out of clean water
With our subscription service, you'll never have to worry about running out of fresh, filtered water. We'll automatically send new filters to you on a regular schedule, so you can always have clean water on hand.
🌍 It’s easy and eco-friendly
Small change for you, big win for the planet. By subscribing, you're making it easy to clean up your place and reduce single-use plastic.
Shipping
Shipping Destinations:
Australia (Domestic Only)
Shipping Carriers: 
We exclusively use eParcel and Australia Post for our shipping services to ensure reliable and efficient delivery of your orders.
Shipping Methods:
Standard Shipping.
Shipping Rates:
- Free Standard Shipping for purchases over $150.
- $10 Standard Shipping fee for purchases under $150.
- $15 Express Shipping.
Processing Time:
- Same Day Dispatch: Orders placed before 12pm (midday) Sydney time are dispatched the same day.
- For orders placed after midday, we dispatch within the next business day. You will receive a shipping confirmation with tracking details once the order has been shipped. Please note, unforeseen events such as natural disasters can impact dispatch times.
Shipping Time Estimates:
Parcel Post:
- Same State (NSW): 2-4 business days.
- Interstate: 3-6 business days.
Express Post:
- Same State (NSW): 1-2 business days.
- Interstate: 1-3 business days.
Order Tracking: Customers will receive tracking numbers to check the status of their shipment.
Handling Fees: We do not charge any handling fees in addition to shipping costs.
Damaged/Lost Shipments: If items arrive damaged or are lost in transit, we will replace them.
Changes to Shipping Address: Customers can change their shipping address up until 12pm AEDT by emailing [email protected].
PO Boxes, Parcel Locker, Parcel Collect and Military Addresses: We ship to PO Boxes and Military Addresses.
Packaging: Our items are typically packaged in environmentally-friendly, biodegradable packaging. We include an additional adhesive strip for returning items when needed.
Holiday Shipping: We do not have special notes or cut-off dates for holiday seasons.
Force Majeure Clause: Please note that unforeseen events such as natural disasters can impact dispatch times. In such cases, we will do our best to keep customers informed of any delays.
Accreditations/Certifications
Refills
Welcome! Regularly changing your refill cartridges is essential to ensure clean, safe, and great-tasting water. Below, you'll find guidelines for how often you should replace the cartridges for each of our products.
Tap Water Filter:
The refill cartridge should be changed every 2 months or every 300L, whichever comes first.
EcoPro:
The refill cartridge should be changed every 3 months or every 1200L.
The Shower Filter:
The refill cartridge should be changed every 6 months - The quality of the water and the filtering efficiency can only be guaranteed up to a capacity of use equivalent to this period. If you use the refill beyond these 6 months, the filtering efficiency of contaminants such as pesticides and herbicides, VOCs and heavy metals will no longer meet our quality parameters.
Water Filter Jug:
The refill cartridge should be changed every 3 months or every 400-600L.
Water Filter Bottle:
The refill cartridge should be changed every 2 months so as not to lose the effectiveness of the filtering. Why? The refills are made of activated carbon, a material of organic origin that can be a breeding ground for microorganisms that, over time, can give rise to the proliferation of bacteria. These bacteria accumulate behind the filter and contaminate the water. In addition, the filtered lime will eventually reduce the water flow depending on the source water's hardness.
FAQs
Welcome to our Tap Water Filter FAQ section! We're here to provide you with all the information you need to ensure you get the best performance and experience from your water filter. Whether you're a new user looking for setup instructions, an experienced user seeking maintenance tips, or just curious about how our filters work, you'll find the answers to your questions here.
How does the Tap Water Filter Work?
The Tap Water Filter uses the highest quality coconut shell-based carbon-block filter, used for maximum filtering of chemicals and improvement of taste. You can easily install them directly on the tap without tools and simply switch between filtered and unfiltered water with a lever.
How do I know if my tap is compatible?
Here is a link showcasing our most compatible taps. If you are still unsure, feel free to reach out to our customer service team at [email protected].
How do I install the Tap Water Filter?
(1) Unscrew the aerator from the tap.
(2) Screw on the connector/adapter.
(3) Screw on the filter.
Click here to see the video.
How do I change the filter/refill?
(1) Unscrew the housing from the valve.
(2) Unscrew the replacement filter.
See video below for extra assistance.
When should I change the refill?
The refill cartridge should be changed every 2 months or every 300L, whichever comes first.
How do I dispose the refill?
It should be placed in the general waste bin. But can it be given a second life? Of course! Here are 3 ideas:
- Put the dry activated carbon block in a sock and leave it wherever you want it to be odour-free: your fridge, bathroom, car, old slippers, drawers, your pet's bed, etc.
- Put the activated carbon block in a sock and leave it in areas where mould grows.
- Crush the activated carbon block and mix it into compost or soil. Not only will it sit passively in the soil but will aerate it and retain water.
Give it a try and help save the planet! 💚
Can I use warm/hot water through the filter?
We don't recommend warm/hot water passing through the filter as it can lead to bacteria growth. If you wish to use warm/hot water (for washing dishes etc), ensure that the lever is switched to unfiltered mode.
Does the Tap Water Filter remove Fluoride?
Yes! It removes 70-90% of Fluoride.
Does the Tap Water Filter remove PFAS?
Yes!
- PFOA: >95%
- PFOS: >95%
- PFNA: >95%
- Microplastics: >99%
Does the Tap Water Filter remove Chlorine?
Yes! It removes 98% of Chlorine.
Does the filter retain Healthy Minerals?
Yes! Our filter retains the following healthy minerals:
- Calcium: > 30 mg/l
- Magnesium: > 5 mg/l
- Sulfate: > 50 mg/l
- Potassium: > 5 mg/l
- Bicarbonate: > 50 mg/l
- Chloride: > 50 mg/l
- Sodium: > 50 mg/l
What's the difference between the Tap Water Filter and Reverse Osmosis?
Unlike reverse osmosis, our filter costs considerably less, retains the healthy minerals in the water, and lowers the risk of water going stale/tasting unpleasant.
What is the Micron Rating for the Tap Water Filter?
The carbon block traps particles larger than 1 to 2 microns.
How does it filter the water so quickly?
The filter cartridge is quite compact so water will be able to go through it fairly quickly although the flow rate isn’t as fast as normal running water. You can read more about how our 5 stage filtration system works through here: https://tappwater.co/pages/technology.
Welcome to our Water Filter Jug FAQ section! Here, you'll find answers to all your questions about using, maintaining, and getting the most out of your water filter jug. If you have any other queries or need additional support, don’t hesitate to contact us, we’re here to help!
How does it work?
The Water Filter Jug uses 3-stage microfiltration technology with activated carbon and alkaline balls.
The activated carbon block, made from coconut shell, is capable of absorbing chemical, gaseous, metallic and organic elements thanks to its microscopic structure and its highly porous surface.
As the water passes through the filter, substances such as: lime, chlorine (responsible for the bad taste), microplastics, sand, rust and sediment, lead, mercury, salmonella, legionella, pesticides, herbicides, drug residues, nitrates and 80 Contaminants greater than 1-2 μm (microns) are retained in the spherical particles of activated carbon. The result is clean, filtered water, ready for consumption.
What Contaminants does it filter out?
| Contaminant | Percentage Reduction |
|---|---|
| Chlorine | 95% |
| Particulate Class II | > 95% |
| Alachlor | > 98% |
| Atrazine | > 98% |
| Benzene | > 99% |
| Chlordane | > 99% |
| Chloroform (TTHM) | > 99% |
| 2, 4-D | 98% |
| Lead (pH 6.5 and 8.5) | > 95% |
| Lindane | > 99% |
| Mercury (pH 6.5 and 8.5) | > 99% |
| Trihalomethanes (TTHM) | > 99% |
| Turbidity | 98% |
| Clostridium | 90% |
| eColi | 80-90% |
| Enterococcus | 90% |
| Cyanide total | 90% |
| Fluoride | 70% |
| Aluminium | 90% |
| Antimony | 90% |
| Arsenic | 50% |
| Barium | 90% |
| Cadmium | 90% |
| Copper | 80% |
| Iron | 80% |
| Manganese | 80% |
| Nickel | 80% |
| Selenium | 80% |
| 1,2 Dichloromethane | > 95% |
| Trichloroethylene and Tetrachloroethylene | > 95% |
| Total Trihalomethanes | > 95% |
| Total haloacetic acids | > 95% |
| Chlordane | > 95% |
| Heptachlor | > 95% |
| Lindane | > 95% |
| 2,4 -D | > 95% |
| Atrazine | > 95% |
| Atenolol | > 95% |
| Carbamazepine | > 95% |
| Estrone | > 95% |
| Meprobamat | > 95% |
| Trimethoprim | > 95% |
| PFOA | > 95% |
| PFOS | > 95% |
| PFNA | > 95% |
| Microplastics | > 99% |
How often should I change the refill?
It is recommended to put a new replacement every 3 months so as not to lose the efficiency of the filtering.
How do I change the refill?
Below is a video showing you how to change your refill.
Why is it pouring slowly and how do I fix this?
The Water Filter Jug can sometimes create a vacuum inside. All you need to do is remove the lid; let the air out, and it should pour much better. It also has a slower pour rate when there isn't much water left in the jug. It is important to also follow the guide below before using.
Why is my water not pouring out clear?
The particles from the filter of the pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped the filter. These are not harmful to consume and do not reduce the functionality of your pitcher filter.
These particles are typically all flushed out in the preparation stage (filtering the pitcher x3 before first use), but it is possible for them to appear in your pitcher during use. To reduce further, we recommend removing your filter from the pitcher and re-rinse the filter under running water. Be sure to shake actively and thoroughly until the water from your filter runs clear.
Why should I filter my shower water?
You may not realise it, but the water you shower in can have a significant impact on the health and appearance of your hair and skin. Here are some ways in which unfiltered shower water can harm you:
- Removing natural oils from hair and skin can damage, dry out, and irritate them.
- Breaking down amino acids in hair weakens it and can lead to split ends.
- Skin irritation, such as eczema, itchiness, hives, and rashes, can be caused by showering.
- Dissolving hair lipids can make hair look less shiny and strong.
- Reactions with melanin in hair may alter its color.
- Collagen loss may be accelerated by the formation of free radicals due to heavy metals.
How does the Shower Filter Work?
- The Shower Filter uses ultra-advanced 4-stage filtration technology, without compromising water pressure.
- The refill consists of 4 filter stages that absorb chemicals, gases, metals and organic elements thanks to its structure.
- As the water passes through the filter (calcium sulphate, KDF-55, crystalline quartz and limescale inhibitor), all the contaminants are trapped by the different phases. The result is clean, filtered water ready for use.
- Filter rate: 3.8 L/min or 15 seconds to filter 1 L
- Filtration capacity of one refill: 40,000 L
- Substances removed: +70
How do I install the Shower Filter?
Below is a video showing you how to install the Shower Filter.
When do I change the Refill?
The refill cartridge should be changed every 6 months - The quality of the water and the filtering efficiency can only be guaranteed up to a capacity of use equivalent to this period. If you use the refill beyond these 6 months, the filtering efficiency of contaminants such as pesticides and herbicides, VOCs and heavy metals will no longer meet our quality parameters.
What makes it better than the other shower filters on the market?
Technology
As illustrated in the accompanying diagram, our advanced filtration process meticulously removes impurities, delivering you the highest quality water for a healthier and more enjoyable experience. Here's the science behind our advanced 5-stage nanofiltering technology:
(1) Polypropylene Mesh
Wrapped around the carbon block, it filters out the largest micro-organisms, sediment, rust, scale and other impurities. It also prevents human hands contaminating the carbon block when replacing it.
(2) Activated Carbon Adsorption
The activated carbon made from coconut shells removes organic chemical matter at nanoparticle level incl chlorine, chlorine byproducts (VOCs, THMs, HAAs, etc.), tastes, odours, pesticides, herbicides, PFAs and over 80 other contaminants. It also reduces the quantity of heavy metals like lead, copper and mercury, among others.
(3) Carbon Block Microfiltering
The carbon block traps particles larger than 1–2 microns. This prevents microplastics, particles in suspension and most bacteria passing through the filter. It also prevents the rust particles and bacteria that build up in water pipes entering the filter.
(4) Removes Limescale and Heavy Metals
The carbon block houses our patented formula, the result of long years of research and of which we are extremely proud. It breaks down the mineral to prevent limescale forming, as well as trapping any remaining heavy metals.
(5) Sieve
Filters out hair, sand, dirt and other impurities commonly found in household water pipes.
If you have any questions regarding the Microfiltration process, reach out to us at [email protected].
The Water Filter Bottle features a sophisticated 4-stage Advanced Microfiltration technology, designed to ensure clean and safe drinking water wherever you go. Here’s a breakdown of how this advanced filtration system works:
(1) Polypropylene Mesh
Wrapped around the carbon block, it filters out the largest micro-organisms, sediment, rust, scale and other impurities. It also prevents human hands contaminating the carbon block when replacing it.
(2) Activated Carbon Adsorption
The activated carbon made from coconut shells removes organic chemical matter,chlorine, chlorine byproducts (VOCs, THMs, HAAs, etc.), tastes, odours, pesticides, herbicides, PFAs and over 80 other contaminants. It also reduces the quantity of heavy metals like lead, copper and mercury, among others.
(3) Carbon Block Microfiltering
The carbon block traps particles larger than 1–2 microns. This prevents microplastics, particles in suspension and most bacteria passing through the filter. It also prevents the rust particles and bacteria that build up in water pipes entering the filter.
(4) Removes Limescale and Heavy Metals
The carbon block houses our patented formula, the result of long years of research and of which we are extremely proud. It breaks down the mineral to prevent limescale forming, as well as trapping any remaining heavy metals.
If you have any questions regarding the Microfiltration technology, reach out to us at [email protected].
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