FAQs - The Water Filter JugUpdated 2 months ago
Welcome to our Water Filter Jug FAQ section! Here, you'll find answers to all your questions about using, maintaining, and getting the most out of your water filter jug. If you have any other queries or need additional support, don’t hesitate to contact us, we’re here to help!
How does it work?
The Water Filter Jug uses 3-stage microfiltration technology with activated carbon and alkaline balls.
The activated carbon block, made from coconut shell, is capable of absorbing chemical, gaseous, metallic and organic elements thanks to its microscopic structure and its highly porous surface.
As the water passes through the filter, substances such as: lime, chlorine (responsible for the bad taste), microplastics, sand, rust and sediment, lead, mercury, salmonella, legionella, pesticides, herbicides, drug residues, nitrates and 80 Contaminants greater than 1-2 μm (microns) are retained in the spherical particles of activated carbon. The result is clean, filtered water, ready for consumption.
What Contaminants does it filter out?
| Contaminant | Percentage Reduction |
|---|---|
| Chlorine | 95% |
| Particulate Class II | > 95% |
| Alachlor | > 98% |
| Atrazine | > 98% |
| Benzene | > 99% |
| Chlordane | > 99% |
| Chloroform (TTHM) | > 99% |
| 2, 4-D | 98% |
| Lead (pH 6.5 and 8.5) | > 95% |
| Lindane | > 99% |
| Mercury (pH 6.5 and 8.5) | > 99% |
| Trihalomethanes (TTHM) | > 99% |
| Turbidity | 98% |
| Clostridium | 90% |
| eColi | 80-90% |
| Enterococcus | 90% |
| Cyanide total | 90% |
| Fluoride | 70% |
| Aluminium | 90% |
| Antimony | 90% |
| Arsenic | 50% |
| Barium | 90% |
| Cadmium | 90% |
| Copper | 80% |
| Iron | 80% |
| Manganese | 80% |
| Nickel | 80% |
| Selenium | 80% |
| 1,2 Dichloromethane | > 95% |
| Trichloroethylene and Tetrachloroethylene | > 95% |
| Total Trihalomethanes | > 95% |
| Total haloacetic acids | > 95% |
| Chlordane | > 95% |
| Heptachlor | > 95% |
| Lindane | > 95% |
| 2,4 -D | > 95% |
| Atrazine | > 95% |
| Atenolol | > 95% |
| Carbamazepine | > 95% |
| Estrone | > 95% |
| Meprobamat | > 95% |
| Trimethoprim | > 95% |
| PFOA | > 95% |
| PFOS | > 95% |
| PFNA | > 95% |
| Microplastics | > 99% |
How often should I change the refill?
It is recommended to put a new replacement every 3 months so as not to lose the efficiency of the filtering.
How do I change the refill?
Below is a video showing you how to change your refill.
Why is it pouring slowly and how do I fix this?
The Water Filter Jug can sometimes create a vacuum inside. All you need to do is remove the lid; let the air out, and it should pour much better. It also has a slower pour rate when there isn't much water left in the jug. It is important to also follow the guide below before using.
Why is my water not pouring out clear?
The particles from the filter of the pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped the filter. These are not harmful to consume and do not reduce the functionality of your pitcher filter.
These particles are typically all flushed out in the preparation stage (filtering the pitcher x3 before first use), but it is possible for them to appear in your pitcher during use. To reduce further, we recommend removing your filter from the pitcher and re-rinse the filter under running water. Be sure to shake actively and thoroughly until the water from your filter runs clear.