Welcome to our Tap Water Filter FAQ section! We're here to provide you with all the information you need to ensure you get the best performance and experience from your water filter. Whether you're a new user looking for setup instructions, an experi

<h2 id><br></h2><h3 id="-1"><img src="https://attachments.gorgias.help/Aa90l7EVB19xJWor/hc/JWjXVxGXWL6DvMqm/2024080500-82cc3936-6011-4513-a290-f2d9bfc20b5b-screenshot%202024-07-04%20at%208.44.41%E2%80%AFpm.png" style="width: 611px;" class="fr-fic fr-dib"></h3><p>Welcome to our Tap Water Filter FAQ section! We&apos;re here to provide you with all the information you need to ensure you get the best performance and experience from your water filter. Whether you&apos;re a new user looking for setup instructions, an experienced user seeking maintenance tips, or just curious about how our filters work, you&apos;ll find the answers to your questions here.</p><p><br></p><h2 id="how-does-the-tap-water-filter-work">How does the Tap Water Filter Work?</h2><p>The <a href="https://tappwater.com.au/products/tap-water-filter?_gl=1*1wxvxof*_up*MQ..&amp;gclid=Cj0KCQjwhb60BhClARIsABGGtw_GJ6a9Q9kP0HB2-pYcnNhgQVrMQqlGqSdceWIIBTSWs62dbul9_EMaAsT2EALw_wcB">Tap Water Filter</a> uses the highest quality coconut shell-based carbon-block filter, used for maximum filtering of chemicals and improvement of taste. You can easily install them directly on the tap without tools and simply switch between filtered and unfiltered water with a lever.</p><p><br></p><h2 id="isPasted">How do I know if my tap is compatible?</h2><p><a href="http://How does the Tap Water Filter Work?">Here</a> is a link showcasing our most compatible taps. If you are still unsure, feel free to reach out to our customer service team at <a data-fr-linked="true" href="mailto:hello@tappwater.com.au">hello@tappwater.com.au</a>.</p><p><br></p><h2 id="isPasted">How do I install the Tap Water Filter?</h2><p>(1) Unscrew the aerator from the tap.</p><p>(2) Screw on the connector/adapter.</p><p>(3) Screw on the filter.&#xA0;</p><p dir="ltr" id="isPasted">Click <a href="https://youtu.be/XVb_ZZsMPjk">here</a> to see the video.</p><p><br></p><h2 id="isPasted">How do I change the filter/refill?</h2><p>(1) Unscrew the housing from the valve.</p><p>(2) Unscrew the replacement filter.</p><p dir="ltr" id="isPasted">See video below for extra assistance.</p><p dir="ltr"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/OUFKZSQ0TAE?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p dir="ltr"><br></p><h2 id="isPasted">When should I change the refill?</h2><p id="isPasted"><span data-offset-key="d61jn-0-0"><span data-text="true">The&#xA0;</span></span><span data-offset-key="d61jn-0-0"><span data-text="true"><a href="https://tappwater.com.au/products/tap-water-filter-refills?variant=43749799657667">refill cartridge</a></span></span><span data-offset-key="d61jn-0-0"><span data-text="true">&#xA0;should be changed every <strong>2 months or every 300L</strong>, whichever comes first.&#xA0;</span></span></p><p><br></p><h2 id="isPasted">How do I dispose the refill?</h2><p dir="ltr" id="isPasted"><span style="text-decoration:none;">It should be placed in the general waste bin.&#x2063;&#x2060; But can it be given a second life?&#x2063;&#x2060; Of course! Here are 3 ideas:&#x2063;&#x2060;&#xA0;</span></p><ol><li dir="ltr"><span style="text-decoration:none;">Put the dry activated carbon block in a sock and leave it wherever you want it to be odour-free: your fridge, bathroom, car, old slippers, drawers, your pet&apos;s bed, etc.&#x2063;&#x2060;</span></li><li dir="ltr"><span style="text-decoration:none;">Put the activated carbon block in a sock and leave it in areas where mould grows.&#x2063;&#x2060;</span></li><li dir="ltr"><span style="text-decoration:none;">Crush the activated carbon block and mix it into compost or soil. Not only will it sit passively in the soil but will aerate it and retain water.&#x2063;&#x2060;</span></li></ol><p dir="ltr"><span style="text-decoration:none;">Give it a try and help save the planet! &#x1F49A;</span></p><p dir="ltr"><br></p><h2 id="isPasted">Can I use warm/hot water through the filter?</h2><p id="isPasted">We don&apos;t recommend warm/hot water passing through the filter as it can lead to bacteria growth. If you wish to use warm/hot water (for washing dishes etc), ensure that the lever is switched to unfiltered mode.&#xA0;</p><p><br></p><h2 id="isPasted">Does the Tap Water Filter remove Fluoride?</h2><p>Yes! It removes 70-90% of Fluoride.&#xA0;</p><p><br></p><h2 id="isPasted">Does the Tap Water Filter remove PFAS?</h2><p>Yes!</p><ul><li id="isPasted">PFOA: &gt;95%</li><li>PFOS: &gt;95%</li><li>PFNA: &gt;95%</li><li>Microplastics: &gt;99%</li></ul><p><br></p><h2 id="isPasted">Does the Tap Water Filter remove Chlorine?</h2><p>Yes! It removes 98% of Chlorine.</p><p><br></p><h2 id="isPasted">Does the filter retain Healthy Minerals?</h2><p>Yes! Our filter retains the following healthy minerals:</p><ul><li>Calcium: &gt; 30 mg/l</li><li>Magnesium: &gt; 5 mg/l</li><li>Sulfate: &gt; 50 mg/l</li><li>Potassium: &gt; 5 mg/l</li><li>Bicarbonate: &gt; 50 mg/l</li><li>Chloride: &gt; 50 mg/l</li><li>Sodium: &gt; 50 mg/l</li></ul><p><br></p><h2 id="isPasted">What&apos;s the difference between the Tap Water Filter and Reverse Osmosis?</h2><p>Unlike reverse osmosis, our filter costs considerably less, retains the healthy minerals in the water, and lowers the risk of water going stale/tasting unpleasant.</p><p><br></p><h2 id="isPasted">What is the Micron Rating for the Tap Water Filter?</h2><p>The carbon block traps particles larger than 1 to 2 microns.</p><p><br></p><h2 id="isPasted">How does it filter the water so quickly?</h2><p id="isPasted">The filter cartridge is quite compact so water will be able to go through it fairly quickly although the flow rate isn&#x2019;t as fast as normal running water. You can read more about how our 5 stage filtration system works through here: <a data-fr-linked="true" href="https://tappwater.co/pages/technology">https://tappwater.co/pages/technology</a>.</p><h3 id="isPasted"><br></h3><h4 id="-2">&#xA0;</h4>

FAQs - The Tap Water Filter

Welcome to our Water Filter Jug FAQ section! Here, you'll find answers to all your questions about using, maintaining, and getting the most out of your water filter jug. If you have any other queries or need additional support, don’t hesitate to cont

<h2 dir="ltr" id="isPasted" style="text-align: center;"><img src="https://attachments.gorgias.help/Aa90l7EVB19xJWor/hc/JWjXVxGXWL6DvMqm/2024073104-7a785813-28e0-4773-a420-8386754ed831-screenshot%202024-07-31%20at%202.23.47%E2%80%AFpm.png" style="width: 250px;" class="fr-fic fr-dii fr-shadow"><br></h2><p dir="ltr"><br></p><p dir="ltr">Welcome to our Water Filter Jug FAQ section! Here, you&apos;ll find answers to all your questions about using, maintaining, and getting the most out of your water filter jug. If you have any other queries or need additional support, don&#x2019;t hesitate to contact us, we&#x2019;re here to help!</p><h2 dir="ltr" id="how-does-it-work">How does it work?</h2><p dir="ltr"><span style="text-decoration:none;">The Water Filter Jug uses 3-stage microfiltration technology with activated carbon and alkaline balls.</span></p><p dir="ltr"><span style="text-decoration:none;">The activated carbon block, made from coconut shell, is capable of absorbing chemical, gaseous, metallic and organic elements thanks to its microscopic structure and its highly porous surface.</span></p><p dir="ltr"><span style="text-decoration:none;">As the water passes through the filter, substances such as: lime, chlorine (responsible for the bad taste), microplastics, sand, rust and sediment, lead, mercury, salmonella, legionella, pesticides, herbicides, drug residues, nitrates and 80 Contaminants greater than 1-2 &#x3BC;m (microns) are retained in the spherical particles of activated carbon. The result is clean, filtered water, ready for consumption. &#xA0;&#xA0;</span></p><p dir="ltr"><br></p><h2 dir="ltr" id="isPasted">What Contaminants does it filter out?</h2><table border="1" cellpadding="10" id="isPasted"><thead><tr><th>Contaminant</th><th>Percentage Reduction</th></tr></thead><tbody><tr><td>Chlorine</td><td>95%</td></tr><tr><td>Particulate Class II</td><td>&gt; 95%</td></tr><tr><td>Alachlor</td><td>&gt; 98%</td></tr><tr><td>Atrazine</td><td>&gt; 98%</td></tr><tr><td>Benzene</td><td>&gt; 99%</td></tr><tr><td>Chlordane</td><td>&gt; 99%</td></tr><tr><td>Chloroform (TTHM)</td><td>&gt; 99%</td></tr><tr><td>2, 4-D</td><td>98%</td></tr><tr><td>Lead (pH 6.5 and 8.5)</td><td>&gt; 95%</td></tr><tr><td>Lindane</td><td>&gt; 99%</td></tr><tr><td>Mercury (pH 6.5 and 8.5)</td><td>&gt; 99%</td></tr><tr><td>Trihalomethanes (TTHM)</td><td>&gt; 99%</td></tr><tr><td>Turbidity</td><td>98%</td></tr><tr><td>Clostridium</td><td>90%</td></tr><tr><td>eColi</td><td>80-90%</td></tr><tr><td>Enterococcus</td><td>90%</td></tr><tr><td>Cyanide total</td><td>90%</td></tr><tr><td>Fluoride</td><td>70%</td></tr><tr><td>Aluminium</td><td>90%</td></tr><tr><td>Antimony</td><td>90%</td></tr><tr><td>Arsenic</td><td>50%</td></tr><tr><td>Barium</td><td>90%</td></tr><tr><td>Cadmium</td><td>90%</td></tr><tr><td>Copper</td><td>80%</td></tr><tr><td>Iron</td><td>80%</td></tr><tr><td>Manganese</td><td>80%</td></tr><tr><td>Nickel</td><td>80%</td></tr><tr><td>Selenium</td><td>80%</td></tr><tr><td>1,2 Dichloromethane</td><td>&gt; 95%</td></tr><tr><td>Trichloroethylene and Tetrachloroethylene</td><td>&gt; 95%</td></tr><tr><td>Total Trihalomethanes</td><td>&gt; 95%</td></tr><tr><td>Total haloacetic acids</td><td>&gt; 95%</td></tr><tr><td>Chlordane</td><td>&gt; 95%</td></tr><tr><td>Heptachlor</td><td>&gt; 95%</td></tr><tr><td>Lindane</td><td>&gt; 95%</td></tr><tr><td>2,4 -D</td><td>&gt; 95%</td></tr><tr><td>Atrazine</td><td>&gt; 95%</td></tr><tr><td>Atenolol</td><td>&gt; 95%</td></tr><tr><td>Carbamazepine</td><td>&gt; 95%</td></tr><tr><td>Estrone</td><td>&gt; 95%</td></tr><tr><td>Meprobamat</td><td>&gt; 95%</td></tr><tr><td>Trimethoprim</td><td>&gt; 95%</td></tr><tr><td>PFOA</td><td>&gt; 95%</td></tr><tr><td>PFOS</td><td>&gt; 95%</td></tr><tr><td>PFNA</td><td>&gt; 95%</td></tr><tr><td>Microplastics</td><td>&gt; 99%</td></tr></tbody></table><p><br></p><h2 dir="ltr" id="isPasted">How often should I change the refill?</h2><p dir="ltr" id="isPasted"><span style="text-decoration:none;">It is recommended to put a new replacement every 3 months so as not to lose the efficiency of the filtering.</span></p><p dir="ltr"><br></p><h2 dir="ltr" id="isPasted">How do I change the refill?</h2><p>Below is a video showing you how to change your refill.</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/oYJaGPUbico?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><h2 dir="ltr" id="why-is-it-pouring-slowly-and-how-do-i-fix-this">Why is it pouring slowly and how do I fix this?</h2><p dir="ltr"><span style="text-decoration:none;">The Water Filter Jug can sometimes create a vacuum inside. All you need to do is remove the lid; let the air out, and it should pour much better. It also has a slower pour rate when there isn&apos;t much water left in the jug. It is important to also follow the guide below before using.</span></p><p dir="ltr"><span style="text-decoration:none;"><span style="text-decoration:none;"><img src="https://attachments.gorgias.help/Aa90l7EVB19xJWor/hc/JWjXVxGXWL6DvMqm/2024073104-becc9773-2529-4b17-9a93-a2366711b8a8-c3267a5d-297f-4837-acdb-6f9f7b569b0a.png" width="572" style="width: 508px; height: 507.112px;" class="fr-fic fr-dii fr-shadow"></span></span></p><p dir="ltr"><br></p><h2 dir="ltr" id="isPasted">Why is my water not pouring out clear?</h2><p dir="ltr" id="isPasted"><span style="text-decoration:none;">The particles from the filter of the pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped the filter. These are not harmful to consume and do not reduce the functionality of your pitcher filter.</span></p><p dir="ltr"><span style="text-decoration:none;">These particles are typically all flushed out in the preparation stage (filtering the pitcher x3 before first use), but it is possible for them to appear in your pitcher during use. To reduce further, we recommend removing your filter from the pitcher and re-rinse the filter under running water. Be sure to shake actively and thoroughly until the water from your filter runs clear.</span></p><p dir="ltr"><br></p><p dir="ltr"><br></p>

FAQs - The Water Filter Jug

You may not realise it, but the water you shower in can have a significant impact on the health and appearance of your hair and skin. Here are some ways in which unfiltered shower water can harm you:. Below is a video showing you how to install the S

<h2 dir="ltr" id><img src="https://attachments.gorgias.help/Aa90l7EVB19xJWor/hc/JWjXVxGXWL6DvMqm/2024080503-b092f833-de24-4846-8a4c-b0772d1cbe06-screenshot%202024-07-04%20at%208.43.22%E2%80%AFpm.png" style="width: 693px;" class="fr-fic fr-dib"></h2><p><br></p><h2 dir="ltr" id="isPasted">Why should I filter my shower water?</h2><p id="isPasted">You may not realise it, but the water you shower in can have a significant impact on the health and appearance of your hair and skin. Here are some ways in which unfiltered shower water can harm you:</p><ul><li>Removing natural oils from hair and skin can damage, dry out, and irritate them.</li><li>Breaking down amino acids in hair weakens it and can lead to split ends.</li><li>Skin irritation, such as eczema, itchiness, hives, and rashes, can be caused by showering.</li><li>Dissolving hair lipids can make hair look less shiny and strong.</li><li>Reactions with melanin in hair may alter its color.</li><li>Collagen loss may be accelerated by the formation of free radicals due to heavy metals.</li></ul><p><br></p><h2 dir="ltr" id="how-does-the-shower-filter-work">How does the Shower Filter Work?</h2><ul><li dir="ltr">The <a href="https://tappwater.com.au/products/shower-filter">Shower Filter</a> uses ultra-advanced 4-stage filtration technology, without compromising water pressure.</li><li dir="ltr">The refill consists of 4 filter stages that absorb chemicals, gases, metals and organic elements thanks to its structure.</li><li dir="ltr">As the water passes through the filter (calcium sulphate, KDF-55, crystalline quartz and limescale inhibitor), all the contaminants are trapped by the different phases. The result is clean, filtered water ready for use.</li><li dir="ltr">Filter rate: 3.8 L/min or 15 seconds to filter 1 L</li><li dir="ltr">Filtration capacity of one refill: 40,000 L</li><li dir="ltr">Substances removed: +70</li></ul><p><br></p><h2 id="isPasted">How do I install the Shower Filter?</h2><p>Below is a video showing you how to install the Shower Filter.&#xA0;</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/hboaERRD0ho??si=CAIuxSuyFjRcT3ls&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></p><h2 id="-1"><br></h2><h2 id="isPasted">When do I change the Refill?</h2><p>The <a href="https://tappwater.com.au/products/tapp-water-showerpro-refills">refill cartridge</a> should be changed<strong>&#xA0;</strong>every<strong>&#xA0;6 months</strong> - The quality of the water and the filtering efficiency can only be guaranteed up to a capacity of use equivalent to this period. If you use the refill beyond these 6 months, the filtering efficiency of contaminants such as pesticides and herbicides, VOCs and heavy metals will no longer meet our quality parameters.</p><table border="1" cellpadding="10" id="isPasted"><tbody><tr><td><br></td><td><br></td></tr></tbody></table><p><br></p><h2 id="isPasted">What makes it better than the other shower filters on the market?</h2><p><span id="isPasted" style="text-decoration:none;"><img src="https://attachments.gorgias.help/Aa90l7EVB19xJWor/hc/JWjXVxGXWL6DvMqm/2024080503-fd6b645e-0a05-4293-85c9-88ae2e06ba17-8bb0126f-44ed-4ff0-9fd9-e7a366315caf.png" width="602" height="324" class="fr-fic fr-dii"></span></p><p><br></p><p><br></p><h2 id="isPasted"><br></h2><p><br></p><p><br></p>

FAQs - The Shower Filter

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Why is it Important to Filter out Contaminants?

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What Contaminants does the Shower Filter Remove?

What Contaminants does the Water Filter Bottle Remove?

What Contaminants does the Water Filter Jug Remove?

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My Filter Doesn't Fit my Tap

Compatible Taps and a Simple Installation Guide

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What can cause delays in the delivery of my order, and what should I do if my order is delayed?

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Installing the Tap Water Filter - Standard Taps

Installing the Tap Water Filter - Hidden Aerator

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Requesting a Replacement

What is the returns policy if the tap filter does not fit or I'm not satisfied with the purchase?